FAQ
Support and Documentation
What kind of support do you offer?
We included a support service that covers general questions about theme functionality and helps with feature configuration and removing theme bugs or issues. All the customization work is not included inside
Do your themes come with support and documentation?
Yes, our theme comes with dedicated support and detailed documentation. We have a dedicated support team for solving our customer's and client’s problems. We create detailed documentation for our products
How quickly can I expect a response to my support queries?
We strive to be responsive, usually replying within one business day during our operating hours, Monday to Friday, 9:00 AM to 5:00 PM (GMT+08).
What happens when the support period expires?
Even after the support period ends, you'll continue to receive updates for your theme. To access ongoing support, you'll need to renew and extend your license.
Customization and Licensing
What is free theme customization?
Free customization includes customizing existing theme elements and designs, such as image ratio, page layout, and Ghost setup with the current theme's features.
Requests for new or non-existing elements are not included in this free customization. They are provided as a paid service.
Can I request customizations for my theme?
Yes, we provide theme customization service and assistance with any Ghost setup challenges. This is paid service for your websites. Just reach out to us after purchasing your theme.
What's your policy on refunds?
Due to the digital nature of website themes, purchases will not be refunded or exchanged for any reason. Read more about refunds.
Can I use one theme license for multiple websites?
No, each new website requires its own theme license.
Can I customize the themes to fit my style?
Yes, our themes are fully customizable to suit your preferences.
Do I need coding knowledge to use your themes?
No coding is necessary for basic installation. However, some advanced customization may require coding skills.
Theme Compatibility and Updates
What browsers are compatible with Ghost themes?
All Ghost themes work seamlessly with popular browsers like Firefox, Safari, Opera, Chrome, and Edge.
What does 'free updates' include?
You'll receive complimentary updates for bug fixes, feature enhancements, and compatibility improvements for the Ghost CMS.
How frequently are your Ghost themes updated?
We update themes as necessary to ensure they remain compatible with the latest Ghost CMS version.
How will I know when there's a new update available?
You'll receive an email notification with a download link whenever updates are ready.
Ghost Pro Plan
Which Ghost Pro plan do I need for your themes?
To utilize custom or premium themes, you'll need to be on the Creator plan with Ghost Pro. The Starter plan includes official Ghost themes exclusively.